Frequently Asked Questions

Every bag is roasted only after you place your order — never before. We don't pre-roast or warehouse stock, so your coffee's freshness clock starts the same day it's roasted for you.

Coffee starts losing flavor within days of roasting. Roasting to order means there's no guesswork about how long a bag sat on a shelf — your coffee reaches you close to peak flavor, not months past it.

Most orders ship within 1–2 business days of roasting and arrive within 3–5 business days within the continental US. You'll get tracking as soon as it ships.

We currently ship across the continental United States. If you're outside that range, reach out and we'll let you know what's possible.

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our roastery.

Whole bean stays fresher longer and is best if you grind at home. Ground is more convenient if you don't have a grinder — just know it loses aroma faster once opened.

Keep it in its original bag, sealed, in a cool, dark place. Skip the fridge or freezer — condensation is the enemy of fresh coffee.

Any method works, but we love pour-over and French press for showing off a fresh roast's full flavor. Check the Brewing Recommendations on each product page for bean-specific tips.

Let us know within 30 days of delivery and we'll make it right with a replacement or refund. We stand behind every bag.

Every bag is roasted only after your order is placed. We never warehouse stale coffee. Your coffee is roasted, packed, and shipped fresh so every cup tastes the way it should.

Yes. There's no lock-in — you can pause, skip, or cancel your subscription anytime from your account, no questions asked.

Choose your coffee and delivery frequency at checkout. We roast and ship fresh each cycle, and you can adjust or cancel anytime before your next order.